Phantom Data Bug. Solved?
January 19, 2011 Leave a comment
There have been various reports that WP7 is sending data across the user’s 3G connection, resulting in unexpected high bills. At the time, it wasn’t clear what was causing the issue and MS said that they were going to look into the issue. It seems that the culprit has been found in the form of a third party solution. The application in question has not been revealed, but MS are working with the developers to solve the issue. Below is the statement made:
We have determined that a third-party solution commonly accessed from Windows Phones is configured in a manner that potentially cause larger than expected data downloads. We are in contact with the third party to assist them in making the necessary fixes, and are also pursuing potential workarounds to address the configuration issue in case those are needed. At this point in our investigation, we believe this is responsible for most of the reported incidents.
We are investigating additional potential root causes for the remainder of the reports. A small (low single-digit) percentage of Windows Phone customers have reported being affected.
We are continuing to investigate this issue and will update with additional information and guidance as it becomes available.